Refund policy

RETURN AND REFUND POLICY — CAPS

All Native Couture cap sales are final. Because caps are worn on the head and returned items cannot be resold under our hygiene standards, we do not accept returns or exchanges for change of mind, fit, or personal preference, including unworn caps.

Lost, Damaged, or Incorrect Orders

If your order is lost in transit, arrives damaged or defective, or contains the wrong item, please contact lumbee1577@gmail.com promptly with your order number and a description of the issue. For damaged or incorrect items, please include photographs of the item and packaging and retain both while we review your request.

We will investigate and arrange an appropriate resolution for confirmed issues. Replacements depend on availability because our cap drops are limited and are not restocked. Where a replacement is unavailable, an applicable refund will be arranged.

Please contact us before sending any item back. If a return is required to resolve an approved claim, we will provide return instructions and the return address.

This policy does not limit any consumer rights or remedies required by applicable law.